At 9 Kiss, your privacy is more than a legal obligation — it is a moral responsibility we uphold with the utmost respect. Find out exactly how we collect, use, and protect your personal data as a member of our platform in Malaysia.
By registering for or using the 9 Kiss, you agree to this Privacy Policy and the way we process your personal data as described herein.
Commitment 9 Kiss towards Malaysian members' privacy is built on six core principles that we uphold without compromise.
9 Kiss ("we", "Platform" or "Company") is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy sets out in detail how 9 Kiss collects, uses, stores, discloses, and protects your personal data as a registered member or visitor of our platform in Malaysia.
This document is prepared in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and is intended to give you a clear and comprehensive understanding of our privacy practices. We believe transparency is the foundation of trust, and your trust in 9 Kiss is something we never take lightly.
Important: By registering an account or using any of the services 9 Kiss, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to request deletion of any data already collected.
This Privacy Policy applies to all personal data collected through the 9 Kiss, the online gaming platform, email communications, customer support interactions, and any other channels we operate. It also covers data collected when you make deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX including Maybank2u and CIMB Clicks.
9 Kiss only collects personal data that is strictly necessary to provide our Malaysian members with a quality, secure and responsible service. We do not collect data that is excessive or irrelevant to the platform's operations.
Data Collected During Registration: When you register an account 9 Kiss, we collect the basic required information including your full name as stated on your official identification document, mobile phone number, email address, date of birth for age verification, and your preferred username. This information is necessary to create a valid, personalised account for you on our platform.
Financial Transaction Data: Every time you make a deposit or withdrawal through the platform 9 Kiss, we record transaction details including the amount, payment method used, date and time of the transaction, and processing status. We do not store your full bank card number, PIN, or eWallet login credentials — these are handled directly by the respective payment providers using their own security systems.
Platform Usage Data: While you are using the platform 9 Kiss, our systems automatically record technical information including your device's IP address, the web browser and operating system used, pages visited and games played, session times and durations, as well as any technical errors encountered. This data is used to ensure the platform runs smoothly and to continuously improve the user experience.
| Data Category | Data Type | Purpose of Collection |
|---|---|---|
| Identity | Name, date of birth, phone number | Account & age verification |
| Contact | Email address | Communications & Notifications |
| Financial | Deposit & withdrawal records | Transaction processing |
| Technical | IP address, device type | Security & performance |
| Games | Game history, betting records | Responsible gaming |
Note: 9 Kiss does not collect sensitive data such as medical information, religious beliefs, political views, or any other category of sensitive data unless it is specifically required for verification purposes as prescribed by applicable Malaysian law.
Personal data collected by 9 Kiss is used solely for legitimate and reasonable purposes relating to platform operations and the delivery of better services to our members in Malaysia. We never use your data for unrelated purposes or for anything you have not consented to.
Account Operations & Verification: Your identity data is used to create and manage your 9 Kiss you, verifying your eligibility as a legitimate user aged 18 and above, processing deposit and withdrawal requests through your chosen Malaysian local payment methods, and preventing multiple account registrations and identity fraud that could compromise the experience of other members.
Security & Compliance: Technical and transaction data is used by the security team 9 Kiss to detect and prevent unauthorised access, monitor suspicious or unusual activity, meet the reporting requirements set by Malaysian law, and investigate any complaints or disputes raised by members. This monitoring runs continuously 24/7 to protect all our members.
Service Improvement: Non-personally identifiable platform usage data is analysed in aggregate to understand usage patterns, identify areas of the platform that need improvement, develop new features that meet the needs of Malaysian players, and ensure the platform's technical performance. 9 Kiss at its very best at all times.
Communications & Support: Your email address and phone number are used to send you important account notifications, updates on support requests you have submitted, changes to policies or terms that affect you, and information about promotions or bonuses you are eligible for as a member 9 Kiss. You can manage your communication preferences through your account settings at any time.
Legal Basis: All data processing by 9 Kiss carried out on one of the following legal bases: your explicit consent at registration, contractual necessity to provide the services you have requested, a legal obligation imposed on us, or a legitimate interest that does not override your privacy rights. We do not process your data outside these recognised bases.
9 Kiss does not sell, rent, or trade members' personal data to any third party for their own marketing or commercial purposes. This is our absolute commitment. However, there are limited situations where we may need to share certain data with specific third parties, and we want to be fully transparent about those situations.
Payment Processors: When you make a deposit or withdrawal on the 9 Kiss, the minimum transaction data necessary will be shared with the relevant payment service providers — whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or Malaysian banking institutions via FPX such as Maybank2u and CIMB Clicks. This data sharing is strictly limited to what is required to process your transaction, and all such providers are bound by rigorous data protection agreements.
Legal Requirements: 9 Kiss may be required to disclose members' personal data to the relevant Malaysian authorities when mandated by law, court order, or official directive from a legitimate regulatory authority. In such circumstances, we will disclose only the minimum data necessary and, where permitted by law, will notify the affected member of the disclosure.
Technical Service Providers: To operate the platform effectively, 9 Kiss engages several third-party technical service providers, including cloud computing services, analytics tools, and customer support systems. All such providers process data solely on our instructions, are bound by strict confidentiality agreements, and are not permitted to use the data for their own purposes.
Our Commitment: In all the data-sharing instances mentioned above, 9 Kiss only shares the minimum data necessary, ensures that receiving parties maintain an equivalent or higher standard of privacy protection, and regularly monitors third-party compliance. Any vendor that fails to meet our privacy standards will have their engagement terminated immediately.
Protecting members' personal data is an investment that 9 Kiss takes very seriously in terms of time, resources, and technical expertise. We employ multiple layers of security to ensure your data is protected from every possible angle.
Data Encryption in Transit: All communication between your web browser or application and the 9 Kiss is encrypted using TLS 1.3 protocol with a 256-bit SSL certificate. This means that even if someone were to intercept the communication, they would only see fully encrypted data that cannot be read without the decryption key held solely on our servers.
Internal Access Controls: Access to members' personal data within internal systems 9 Kiss is strictly limited to staff who genuinely require that access to carry out their duties. A "minimum access rights" principle is enforced — no staff member has access beyond what is necessary for their specific role. All access is logged and audited regularly.
Two-Factor Authentication: 9 Kiss supports and encourages the use of two-factor authentication (2FA) for all member accounts. This feature adds an extra layer of security, meaning that even if someone knows your password, they still cannot log in without the OTP verification code sent to your personal device.
Regular Security Scanning: Platform system 9 Kiss undergo regular security scans and penetration testing by independent cybersecurity experts. Any vulnerabilities identified are addressed promptly in accordance with established incident response procedures.
Data Breach Notification: In the event of any security incident that may involve the exposure of members' personal data, 9 Kiss is committed to notifying affected members within 72 hours of a confirmed breach, as required by data protection best practices. We will also take immediate action to contain the impact of the incident and prevent it from recurring.
As a member of 9 Kiss and data subjects under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data that we are fully committed to respecting and upholding. You may exercise any of these rights by contacting our support team via live chat or by emailing [email protected].
To exercise any of the rights above, please contact the support team 9 Kiss by stating the right you wish to exercise along with your account information for identity verification purposes. We will not charge a fee for reasonable requests and will respond within the timeframe prescribed by applicable law.
9 Kiss does not retain your personal data for longer than is necessary for the original purpose of collection, or beyond the period prescribed by applicable Malaysian law. When data is no longer required, it will be securely deleted or destroyed using methods that ensure it cannot be recovered.
Active Account Data: For as long as your account 9 Kiss is active, we retain all personal data associated with that account. You may update your profile information at any time through your account settings.
Data After Account Closure: When you close your account 9 Kiss or request deletion of your data, we will erase or anonymise your personal data within a reasonable timeframe. However, certain financial records and transaction data may need to be retained for up to seven years as required under Malaysia's accounting and taxation laws.
Security Log Data: Security logs and account activity are typically retained for 12 to 24 months for security investigation and dispute resolution purposes. After this period, the logs are automatically deleted or anonymised so they can no longer be linked to any specific individual.
Platform 9 Kiss uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and gain insight into how the platform is used by our members in Malaysia.
Essential Cookies: These cookies are essential for the platform 9 Kiss function properly. This includes session cookies that maintain your login status while you use the platform, and security cookies that help detect suspicious activity. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies: These cookies collect information about how members use the platform 9 Kiss — most frequently visited pages, page response times, and any errors encountered. All information is collected in aggregate and cannot be personally identified. It is used solely to improve platform performance.
Managing Cookies: You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the platform. 9 Kiss. For more information on how to manage cookies in popular browsers, please refer to the help documentation of the browser you are using.
9 Kiss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new regulatory requirements, or developments in platform operations. We are committed to informing you of significant changes in a transparent and timely manner.
When there are material changes to this Privacy Policy that affect how we process your personal data, 9 Kiss will send a notification to your registered email address at least 14 days before the changes take effect. You can also check the latest version of this Privacy Policy at any time on the 9 Kiss. Continued use of the platform after changes take effect will be considered your acceptance of the updated Privacy Policy.
Effective Date: This Privacy Policy was updated in January 2026 and takes effect from that date. It supersedes all previous versions of the Privacy Policy. 9 Kiss prior versions. If you have any questions about recent changes or previous versions, please contact our support team for clarification.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 9 Kiss handles your personal data, we encourage you to reach out to us directly. We will do our utmost to respond to every enquiry thoroughly and within a reasonable timeframe.
You may contact the data protection team 9 Kiss via:
We are committed to responding to all privacy-related enquiries within 48 business hours of receipt. For requests relating to data subject rights, such as data access or deletion requests, processing may take up to 30 days depending on the complexity of the request.
Privacy Policy 9 Kiss forms part of the overarching agreement between you and our platform, together with the Terms & Conditions and Responsible Gaming Policy ours. We encourage you to read all of these documents for a complete understanding of your rights and responsibilities as a member. 9 Kiss in Malaysia.
Under the Privacy Policy 9 Kiss and Malaysia's PDPA, you have rights that we fully respect and uphold.
Request a copy of all personal data we hold about you. We will provide it within 30 working days through a secure channel.
If your data is inaccurate or out of date, you have the right to request an immediate correction. Update your profile directly through your account settings. 9 Kiss.
Request the deletion of your personal data in circumstances provided for by law. Certain financial records may need to be retained in accordance with Malaysian law.
Request 9 Kiss restrict the processing of your data in certain situations, such as during an ongoing dispute or complaint investigation.
Object to the processing of your personal data carried out on the basis of legitimate interests. Your request will be assessed and responded to within a reasonable timeframe.
Receive your personal data in a machine-readable format for transfer to another platform, should you choose to do so.
To exercise any of the rights above, please contact the support team 9 Kiss via 24/7 live chat or email at [email protected]
Answers to the most frequently asked questions by Malaysian players about privacy protection on the platform 9 Kiss.